Mud3D (“we,” “our,” or “us”) provides digital STL files for 3D printing through our website (“mud3d.com”). This Cancellation Policy outlines our terms for cancellations and refunds in compliance with international e-commerce regulations and applicable payment gateway rules. By using our Website or purchasing our digital files, you agree to this Cancellation Policy.

1. Nature of Products

Mud3D exclusively sells digital STL files for 3D printing. Once a purchase is completed and the digital file is made available for download, it is considered delivered and non-refundable.

2. Cancellation Policy

Due to the nature of digital products, cancellations are only permitted under the following circumstances:

2.1. Before Download

If the digital file has not yet been downloaded, you may request a cancellation by contacting us at info@mud3d.com with your order details. Once we verify that the file has not been accessed, we will process your cancellation and refund.

2.2. After Download

After the digital file has been downloaded, cancellations are not permitted, and no refunds will be issued. By completing a purchase, you acknowledge that you waive your right to cancellation once the file download begins.

3. Exceptional Circumstances

In rare cases, such as technical errors, duplicate purchases, or file corruption, we may offer a resolution including but not limited to:

• Replacement of the corrupted or incorrect file.
• Refund for duplicate purchases verified by our system.

If you encounter an issue, contact us promptly at info@mud3d.com with the relevant details.

4. How to Request a Cancellation

To request a cancellation (if eligible), please follow these steps:

1. Email us at info@mud3d.com with the subject line “Cancellation Request.”
2. Include your order number, purchase date, and a brief explanation of your request.
3. Our team will review your request and respond within [3-5 business days].

5. No Chargebacks

Chargebacks initiated through your payment provider without first contacting Mud3D for resolution will be considered a breach of this policy. We reserve the right to dispute unjustified chargebacks and take necessary action.

6. Compliance with Laws

This policy complies with international e-commerce laws governing digital products and adheres to regulations set by payment gateway providers.

7. Changes to This Policy

Mud3D reserves the right to update this Cancellation Policy at any time. Changes will take effect immediately upon posting on the Website. Your continued use of our Website signifies acceptance of the updated terms.

8. Contact Information

If you have questions about this Cancellation Policy, contact us:

• Company Name: Mud3D
• Email: info@mud3d.com
• Phone: +8801312624992
• Address: Mujib Sarak, Jessore, Bangladesh