Mud3D (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This document outlines how we collect, use, disclose, and safeguard your information when you visit our website (“mud3d.com”) or purchase digital STL files (“Products”). By accessing or using our Website, you agree to the practices described in this Privacy Policy. If you do not agree with the terms, please do not use the Website.

1. Information We Collect

We may collect the following types of information:

1.1. Personal Information

Information you provide directly when you:

  • Create an account or make a purchase (e.g., name, email address, billing address, phone number).
  • Contact us for support or inquiries (e.g., email address and the content of your communication).

1.2. Payment Information

  • Payment details are processed securely by third-party payment gateways. We do not store your credit card or payment details.

1.3. Automatically Collected Information

When you access the Website, we may collect information such as:

  • IP address, browser type, operating system, and usage data.
  • Cookies and similar technologies to enhance your browsing experience (see Section 6 for details).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To process your orders, deliver digital downloads, and manage your account.
  • To Improve Our Website: To analyze trends and usage patterns, troubleshoot technical issues, and enhance user experience.
  • To Communicate With You: To send updates, respond to inquiries, and provide support.
  • To Comply With Legal Obligations: To comply with applicable laws, regulations, and legal requests.

3. How We Share Your Information

We do not sell, rent, or share your personal information with third parties except as described below:

  • Service Providers: Third-party vendors that help us process payments, manage data, or provide technical support.
  • Legal Compliance: When required by law or to protect our rights, property, or safety.

4. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access and Rectification: Request access to the data we hold about you or request corrections.
  • Data Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.
  • Opt-Out: Manage cookie preferences or unsubscribe from marketing communications.

To exercise your rights, contact us at info@mud3d.com.

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no system can be completely secure, and we cannot guarantee the absolute security of your information.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance website functionality.
  • Analyze user behavior for improving our services.

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

9. International Data Transfers

If you are accessing our Website from outside Bangladesh, please note that your data may be transferred to, stored, and processed in Bangladesh or other countries where our servers or third-party service providers are located. By using our Website, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Website after changes are made constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us:

  • Company Name: Mud3D
  • Email: info@mud3d.com
  • Phone: +8801312624992
  • Address: Mujib Sarak, Jessore, Bangladesh