At Mud3D, we are committed to providing high-quality digital products and ensuring customer satisfaction. However, due to the nature of digital downloads, certain restrictions apply to refunds. Please read this policy carefully before making a purchase.

1. Refund Eligibility

1.1. Refunds are generally not available for digital products once they have been downloaded or accessed, except where required by applicable laws.
1.2. Refunds may be considered under the following circumstances:

  • The product is defective or corrupt.
  • The product delivered does not match the description provided on our website.
  • An error occurred in the payment process, resulting in incorrect charges.

2. How to Request a Refund

2.1. To request a refund, contact us within 14 days of purchase at:

  • Email: info@mud3d.com
  • Phone: +8801312624992
    2.2. Include the following details in your request:
  • Order number.
  • Description of the issue.
  • Proof of purchase (e.g., receipt or payment confirmation). 2.3. Refund requests will be reviewed within 7 business days, and you will be notified of the decision via email.

3. Non-Refundable Situations

Refunds will not be granted in the following scenarios: 3.1. Change of mind after purchase.
3.2. Inability to open or use the file due to lack of appropriate software or hardware.
3.3. The product was downloaded or accessed successfully, except where explicitly stated otherwise.

4. Refund Process

4.1. Approved refunds will be processed within 7-10 business days and will be credited to the original payment method.
4.2. If the purchase was made through a third-party payment processor, such as Paddle, refunds will comply with their terms and processing timelines.

5. International Refund Compliance

5.1. For international customers, refunds will comply with the local laws of your jurisdiction if they differ from this policy.
5.2. In the event of a conflict between local laws and this policy, applicable local laws will prevail.

6. Contact Information

If you have questions about this policy, please contact us:

  • Company Name: Mud3D
  • Email: info@mud3d.com
  • Phone: +8801312624992
  • Address: Mujib Sarak, Jessore, Bangladesh

Thank you for understanding and supporting Mud3D. We value your trust and strive to deliver the best possible service!